Having purchased a top end Panasonic TV in mid January 2018 and getting it installed by John Lewis engineers - the TV stopped working and went dead 8 weeks later. We reported this to John Lewis technology customer service department. We knew the TV was faulty and it wasnt the connection. John Lewis are refusing to refund or replace this TV as this one was clearly not fit for the purpose and faulty and only weeks old. John Lewis's customer service has gone down hill and this retailer is not willing to offer us a replacment or refund despite this TV being weeks old. They are only offering to take the TV away and to try to repair the TV which is not acceptable. We are completely disappointed with the customer service at John Lewis which used to be excellent. However, this is no longer the case - the customer service is awful, their call centre staff unhelpful and most importantly John Lewis do not take consumer rights as seriously as they need to do. I was a good loyal customer of John Lewis in the past but I will now purchase my goods elsewhere in future where possible. My recommendation to others reading this post is to purchase your TV or electrical goods at other retailers as in most cases the prices are identical wherever you purchase as compared to John Lewis most will have a far superior customer service policy.