Bought a Seiko watch as a Christmas present for my husband which came in a box with a footprint on the cushion of the watch. Within 2 weeks the glass on the watch just chipped without any scratch on surfaces or hard surfaces or any sort of accidents. Reported it to the JL Stratford branch who asked for £90.00 of repair and maintenance despite the 2 years free guarantee. Purchase price of the watch was £118.30. Also, the watch did not have any plastic film on the glass which normal brand new watches would have. JL needs to reconsider their quality control check on their products and customer service at the Stratford branch.