Absolutely appalling service received. Customer service just shocking, should be renamed ‘don’t give a damn about customers’. Bought a washing machine and paid to have it installed. Installation engineer (that’s a joke of a job title by the way) said he couldn’t connect new washer to our plastic pipes, promptly when on to dismantle the y splitter from our cold feed pipe which goes to our washer and dishwasher so that he could connect the washer to the main cold feed pipe and told me I’d have to connect the dishwasher myself. Did he have permission to do unplumb my dishwasher - no! At no time did he mention that when I had to undo his plumbing to plumb the dishwasher he unplumbed did he advise that this would invalidfy his work and absolve John Lewis of any liability. Sure enough the pipework the installation engineer removed when put back together now leaks. We have now spent hours trying to rectify your shoddy work and have the added expense of buying new parts and paying a plumber to sort the problems out. Customer services are just a joke and have washed their hands of this as according to them they have investigated our response and been absolved of all responsibility and liability because we touched their appalling engineering installation to put it back to how it should be. It’s a shame we can’t wash our hands of the problems - oh we can! We also get to wash our feet too as the pipes leak water all over them too! Hope you’re happy with your service and staff John Lewis because we certainly aren’t and will be doing everything in our gift to let everyone know what a shocking service we have paid for from you.