I never thought I would say this but John Lewis must be the worst store in the UK. Their customer support is nothing short of appalling, they close ranks and protect their diminishing profits rather admit they are wrong. Do not buy any big value items from them, firstly they have very poor knowledge on the products they sell, then when you get a problem they will deny what they have advised, making their so called wonderful warranties worthless and not worth the paper they are written on. Trading Standards seriously need to take a look at their current practices.