Ordered television on Saturday was told I would receive between the hours of 2 and 7pm. Waited in all day missing five hours work. Rang at 9.30 and after 30 minutes someone answered and I was told I had missed my slot! After 20 minutes of asking for explanations I was told it would be delivered the following Wednesday no apology, Why did I have waste all that time when all John Lewis had to do was 'phone or email me to tell me there was a problem. I was made to feel it was my fault that they hadn't delivered and now I have been promised a week late at a time that suits them and not me. Whatever happened to customer service. Last time I deal with this company.