Purchased TV from John Lewis in February 2018. . Noticed within a week the sound kept going, the TV was repaired for that fault but was returned with another fault. Have been trying to resolve the matter with John Lewis who after 4 weeks are saying it’s a software problem which their 5 year warranty does not cover (how convenient). The people at John Lewis who answer your call are pleasant, full of apologies,even admitted I have been given the run around but have not resolved the issue. No one seems to read your notes,a different person rings you back every time or if you ring them it is some one different and you have to explain everything again and still not get a resolution. After four weeks of to and fro-ing I have now been told I have to deal with manufacturer even though television is under six months old!,Very,very poor customer service. First item I have ever purchased from John Lewis and most certainly won’t be buying from there again.