If i could rate it less I would. I have had a sofa for 12 days that I cant put together as there are no screws. I cannot get a straight answer from John Lewis, they just keep fobbing me off. I have complained to customer service and they don't respond. I have had to go onto facebook to get the attention of John Lewis and still all i get is my complaint is being escalated but to who I don't know as they wont tell me. Apparently customer services is going to contact me but somehow i don't believe it as they have not responded to previous email. I still have no answer to when i can put my sofa together. They even tried to blame the supplier which is difficult considering i purchased it in the clearance from John Lewis. Just terrible terrible customer service