Just come off the phone to the John Lewis "unhelpful line", we bought a TV two and a half years ago which cost us £1214, unfortunately it went on the blink, and was taken away by a contractor working on behalf of JL, we buy all of our large ticket items at JL as we made the assumption that should anything go wrong it will be sorted in a professional and timely manner... WRONG! Despite having a 5 year guarantee and only being two and a half years old, the replacement TV that was offered was a joke, I have spent the grand total of 2 hours on the phone trying to get an equivalent TV but to no avail, I have to say I am shocked with their attitude and reflect a lot of the previous reviews asking what has happened to JL! I have decided to take their offer of £799 and move on, I have told them that I am done with JL and will turn to amazon, the kid I spoke to just kept reiterating that he had been in the job for 6 years and knew everything there was to know, well here's my prediction, he wont be in it in another 6 years