I paid for a sofa and scheduled a delivery. On the day of the delivery, the courier turned up half an hour after he said he would and knocked on my door without the sofa. He then said ‘I don’t know if the sofa will fit through your door (it’s a standard size door and I’ve got much larger sofas throught it previously). He didn’t even bring the sofa out the fan and try to fit it, nor did he bother to measure my doorway. He then fled and said customer service would call. Customer service never called so I had to raise a complaint. My complaint was completely ignored. After a THIRD complaint, I finally got a response which didn’t address any of the issues I raised. I’m still battle my with these people, but I really expected better than this. It was a rather expensive sofa and I thought the service would be good. But I was wrong. I’ll never use John Lewis again. Shoddy retailer.