My parents now both in their 60s bought a washing machine from John Lewis purely because they felt that if there was a problem that it would be resolved in a speedy and professional manner.... little did they know that this wasn’t the case. Back in March 2018 the machine was bought and within weeks the faults started to become apparent and what did John Lewis do.... nothing! They didn’t register the complaint and even offered at a fee to send an engineer round if there wasn’t a fault but because JL apparently have no record the machine couldn’t be replaced or a refund offered. Riddled with problems and clothes ruined and incompetent engineers and blindly ignorant customer service staff and Mum is finally being told that she doesn’t know how to use a washing machine, which is why there’s a fault! JL have caused my parents a lot of stress, especially my Mum who wished she’d taken her business to an independent instead. I’ve never seen her so upset or dread using the machine for fear of what will happen next.