Online order paid for, no communication, no delivery of Fridge Freezer on booked day. So far told fridge freezer was in stock on ordering, then in stock again when called initially chasing missed delivery but customer care unable to chase delivery people because a Saturday but said could rearrange delivery for next Saturday. Fridge Freezer now out of stock again on Monday (told could be in stock in 3 weeks) - why book delivery and take my money? I offered to use my now credit balance in local John Lewis store to buy an alternative and collect myself - Customer service advised not allowed and have to wait up to a week for my refund and then I can visit local store to buy fridge freezer! Very; very poor customer service - luckily paid by PalPal so should get refund by opening item not received dispute. John Lewis now appear to outsource their USP of customer care - won't be using again - I was a long standing customer. Another previously excellent retailer to avoid.