I visited my nearest John Lewis store and I purchased £3,000 of kitchen appliances for my new kitchen; the sales lady arranged for all the items to be delivered to the store, and she linked them together so that they would be delivered to my home address all in one go. But it went dreadfully wrong, and they only delivered the cooker induction hob, leaving the all the other appliances in their store, for me to arrange individual delivery. This almost ruined the installation of my new kitchen and caused a lot of stress and anxiety. I might as well have bought the appliances separately, on-line, from the cheapest suppliers. What is the point of visiting the John Lewis store when they add no extra value? I still have to buy fridge freezer and washing machine - I don't be going back to John Lewis!