Dire company and dire service Received a voucher for poor service on my last order, had no choice but to use the voucher so I placed a new order! Item not in stock so waited several weeks - chased a few weeks later and was told it would be in stock soon and I would receive a call to arrange delivery! In the interim I went online and found new customers could order and take delivery within 48 hrs! Staff member thought this was a website error and said if I cancelled my order and it was an error I would go to the back of the queue again! I placed a new order and found I could get the item within 48 hrs! However if I left this in place i couldn’t use the JL voucher so I have to pay in full again! Madness! I asked to speak to a manager and was advised I would be called back...... no call so I escalated the complaint and was told I’d be likely contacted in 24 hours! Approx three days later I receive a text saying the order was going to be delivered a week later (no way to contact or change the day.) logged online and no record of any delivery scheduled - No way to contact them and if I used the order number on the text it related to nothing I had ordered) I emailed again and another day passed! I emailed again and another day passed! I emailed again finally today I received a curt email saying thanks we have fed back internally, your order is now on it’s way and thanks very much! I called them - I fed back this isn’t acceptable, I’ve had to book another day of work I’ve been given incorrect info in writing twice and verbally three times! Response: it seems sometimes we just can’t make our customers happy! I have to agree I’m not happy and if I cancel I still end up with a useless JL voucher! So there is nothing I can do, perhaps that’s part of their stance! I am sure I will get a trite response to this feedback but hey ho if they wanted to assist I’m sure they would have done so in the numerous contacts I made to them NEVER AGAIN,