Went to Cribs Causway to John Lewis to purchase an electric floor polished only to be told by the sales person for that product,she didn't have time to talk to us as would.miss her Christmas dinner Cardiff John Lewis we purchase a wedding present .We asked to have it specially packed as it was going to Australia. They lost it and it took a very long time to find it again. Cardiff John Lewis tried to buy a very expensive range cooker in olive green only to be told they would only sell one in black or cream, even though the manufacturer made them in olive green and about six other colours They did however phone us to say that they were now prepared to sell us a green one but was £500 pounds dearer. This all hapend a while ago so I hope things have improved