Shockingly poor customer service. There was a manufacturing fault with a bed base I purchased from Peter Jones. It has taken well over 13 phone calls, 2 emails and almost a month to get a replacement. The entire length of the bed had collapsed. I even had to contact the manufacturers myself to arrange the inspection as Customer Service had sent the wrong information. When the delivery didn't turn up at the arranged morning time slot I had to call again. I was rudely dealt with by a member of your customer care team who informed me that he was unable to track the delivery but I should get it by 9pm I was told that if I had a problem I should email. When I asked to speak to manager he absolutely refused to either transfer me or to get a manager to call me back. It took another 4 calls before I was able to track the delivery. Appallingly poor service.