I can’t begin to say how disappointed and angry I am with the appalling service I have had or rather not had from this company, and looking at the other reviews it would appear that I am not the only one by any means. Over the years we have bought many things from John Lewis, freezers, TVs, iPads and our daughter and our son both had their Wedding present lists there.In October of last year we decided to change our TV having had the previous one for many years. We purchased a Sony smart TV which cost us £1,250. We also paid extra to have it all set up. It was delivered and installed but I have to say the men were in a great hurry to leave ASAP and we received the briefest of instructions. From day one there was a problem. At first we thought it was our internet connection but we had our provider out to check everything and upgrade the broadband but there was still a problem with the internet side of the TV. I’ve lost count of the number of phone calls made to customer services. We had an engineer out to look at it, then a few weeks later it was taken away for repair ( we weren’t provided with a replacement) Apparently it only has three parts to it and two were replaced. It was eventually brought back after about a week or more, I really can’t remember. Did it work? No, still the same problem. More phone calls, hours wasted, also emails. Now they, John Lewis, have referred us to the manufacturer but not much joy there either so far. Two weeks ago JL said they would post us the details showing proof of purchase but we haven’t received anything. Someone else said they would email us the proof of purchase, that was 10 days ago and we have received nothing. John Lewis used to be a top company but very sadly they are rapidly going down the drain. We certainly won’t be purchasing anything more from John Lewis and I would advise anyone else to think carefully before they do.