I have been a JL customer for many years, and buy all my home wares, electrical items and clothing from them. I visited their Norwich store to buy a TV on the 18th August ( I required a specific size and one with a freesat - not freeview) box, the one we wanted was out of stock but due back in stock that weekend - so we tried to place an order and were told we could not order it but place a 'customer requirement' for it - which we did. It was slightly confusing as it had no date on it - and we were told we would be contacted when it was back in stock - but the salesman said they were due back in stock the next day according to their system. I phoned a week later to be told they were not in stock - but would be 'any day' I phoned another week later to be told there was no due date for them to be back on stock. I now have to go elsewhere and will probably do that for all future purchases, looking back I think I spend approx £1500 - £2000 per year with JL - money which I shall now take elsewhere and get better service.