What has happened to JL? After they sent me someone else’s parcel, (that sat on my doorstep for two weeks while I was away) then started to send all my correspondence to the person that should have had the parcel. It took me nearly six months to sort and I was told all was ok and there hadn’t been a data protection issue! During this time I missed several rewards that I was unaware existed due to not having received any correspondence. Once finally sorted I asked for my rewards I missed, through no fault of my own, to be reinstated on my account but was told this couldn’t be done. I pointed out the issues caused by JL and once again asked if, out of a gesture of goodwill, I could have the missing rewards; again I was told no, this couldn’t be done. I feel that the amount of money I have spent over the 40 years of being a loyal customer a £5 off £50 and a couple of coffee and cakes vouchers would not have been an issue for them, but obviously it was. To me this is now a point of principal and John Lewis will now no longer be my first shop of choice and I will let others know why! I would just say ‘keep an eye on your account as somebody else maybe too’