2 issues. 1. Supply of Neff dishwasher that failed to work after less than 2 months due to a faulty valve that the engineer agreed must have been defective at manufacture , having to discuss repair directly with the manufacturer when John Lewis is the seller. John Lewis failing to take ownership of the problem blaming the OEM for not agreeing to uplift the faulty product, having to keep speaking to different technical support members and explain the situation repeatedly. 2. Related to the above issue, John Lewis Technical Support then contacted another customer with the same surname by mobile phone and email in error without consent. Breach of the Data Protection Act and has still not sent an apology to me or the other customer whose details were used in error, in writing.