Sofa woes. Will not confirm whether they will honour my warranty after 8 weeks of ownership and rotationally state they want to refund me when all I want are sofas that are not faulty. Refuse to give me a copy of manufacturong condition report that they conducted which states that my sofas are faulty. Generally snooty and unwilling to help. John Lewis made all the pleasant and experienced staff redundant and employed rottweiler, unsympathetic and inexperienced staff whilst moving operational activity to call centres. (manage away centres). Unacceptable experience particularly would like to mention Angela for her commitment to being abrasive, unhelpful and patronising whilst always maintaining her air of arrogance mixed with terse and unfriendly language. A special mention should be made for Lynne Cumminsky for her continued effort in avoiding direct questions by answering her own question, for maintaining her air of aggressive authority and matter of fact attitude all mixed with uncompromising lack of service to customer's. A final mention to Paula Nickolds for driving the perfomance of JL into the ground and acheiving a trustpilot score of 1. When it comes to Customer Service you can just ignore your customers by setting up a department to manage away everything so you can stonewall them. Not to worry with current perfomance you could be in for a big payoff to disappear without a fight. So get your bank account ready while John Lewis continue to haemorrhage customer's at a rapid rate.