I purchased a £45.00 dressing gown for my wife several months ago for her birthday. She only recently tried it on and realised that instead of buying S/M I purchased M/L.
I tried to repack the item (very difficult) and had by now lost the receipt.
I returned it to the store (Oxford Street in London) and without hesitation or argument the item was replaced with the correct size.
This is the reason John Lewis have such an incredible reputation on the High Street.
6 years ago
John Lewis has a
2.7
average rating
from
2,416
reviews
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