I purchased a KitchenAid Mixer in the 2018 summer sales from John Lewis because i wanted to deal with a trusted and fair household name, the first mixer I received was substandard so I returned it and asked for a replacement - after receiving three substandard mixers I spoke to their Customer Service and their Head Office they both asked for an additional £200 for the same item because the sale was over or I could have a refund or I could choose one of four different colours none of them close to the Apple Candy I had ordered in the first place. They refused to honour their end of the deal to supply me with the Mixer I ordered in the first place. The person I spoke to in their Head Office was furious with me when I reminded him they were breaching our contract under the Consumer Rights Act 2015 under which I was entitled to be made whole. I am shocked and disappointed with the service I received from John Lewis and I will never purchase another item from them. I took the refund and purchased the mixer I wanted from eCookshop and I am extremely happy with the service I received from them.