The days of getting excited because you’ve ordered an item from John Lewis have long gone. The last experience was so dreadful, I couldn’t possibly order from them again. The rude staff to none existing after care on electrics. From ordering a washer that wasn’t the same as the one I paid for, to parts missing, trying to get it sorted, took nearly 3 week. I final spoke to someone who has arranged for the washer to be collected. Looking at the other reviews I’m not home and dry yet! I have got to wait for refund, by the looks of it that could take another 3weeks of battles. Give me strength!!