I returned iPhone and was told that it had been opened and had personal data so could not be returned. I opened the box and powered it up. To test it I logged onto my iTunes account and decided that the phone wasn’t for me. After 10 days printed off the return label and sent it to John Lewis’s. I conducted a full factory reset to remove all data and return them to default settings. The factory reset that Apple GUARANTEES does not leave any personal data on the phone doesn’t work according to John Lewis and if you open the box and test a phone you cannot return them. I escalated to head of JL complaints and the CEO....... ignored emails, calls and they haven’t returned the phones. If you want appallingly service, no returns policy and no products to show for your cash I suggest throwing it down a drain...... at least you get the satisfaction that you can watch JL demise due to its own inwardly focused self belief that they are a good company....... They WERE excellent. The shear number of complaints supports why the share price is in the toilet and buy rating is toxic