I have an "Added Care" warranty for my washing machine. My machine broke on 3rd September. The engineer came out on 6th September but the part he brought was broken so could not be fitted. Due to a lack of staff (their words not mine) at the company which John Lewis use to carry out repairs the next two appointments on 19th September and 1st October were cancelled and the machine was finally fixed on 4th October - a month after I reported it broken. I had to use the launderette, a nearly 10 mile trip, for a month at a considerable cost. John Lewis Added Care team investigated, told me the time scale was overall unsatisfactory and "awarded " me £20 for each of two cancelled visits. I do not believe that the warranty provided is fit for purpose and am very disappointed in the complete lack of customer service provided by John Lewis.