We went in to buy a range cooker, we wanted a wok stand to fit it, the initial conversation with the gentleman serving in the department was helpful, he suggested we contact the supplier regarding the wok stand. Rangemaster confirmed it was available but John Lewis would have to order it with them direct as they don't sell to the public. We returned to store to place an order, the gentleman in question was off that day. We started the order process, the assistant wasn't able to help us, she involved two other female staff members they couldn't find it on your stock list and phoned rangemaster but couldn't get through. The senior assistant quite frankly couldn't be bothered and said she couldn't help. We asked if she would prefer us to order from a local supplier who quite frankly were more helpful even getting us a book with the product catalogue, she replied "I could email the supplier, but I dont know how long it would take them to reply". I said yes I would like her to find out for me and asked for her name and contact details. She refused to give me her details. We waited a while and after a month still didn't hear from them. Needless to say we went to the local supplier Euronics who matched your price and free installation and removal of old cooker. Poor show John Lewis, given the recent news that stores are struggling due to on line sales, you kind of feel they deserve all they get. We went in store as prefer face to face shopping and the experience was very poor.