I have to say I am extremely disappointed about their service. We were at the store buying items for our baby. Then we changed our mind right there right then...wanted to cancel one item and bought another one. However, they can't do it right there at the till. The shopping assistance called the manager and she can't do it at the till either, saying that maybe it already entered the delivery system: there fore can't be canceled. They told me I can simply return the item that we didn't want on the day of the delivery. So when the delivery man came, he can't refund that item on his device and he told me that I can take it now and refund it later. They will come to collect it. And today when I call the customer service, Alex (from New Castle. He didn't want to give me his full name), told me he will charge us £30 for that. I asked to talk to his manager to explain everything...all he said is no one is available to talk to me and put me on hold for waiting and waiting . The worst thing is even I have brach phone number to call the store, the phone will still be directed to the general customer service anyway...It's such a bad experience. I hope by sharing it, no one else has to feel the same frustration.