Can't grasp how John Lewis is rated so highly. My experience of dealing with JL is that it's a disaster. The staff,on the phone or face to face, are charming and polite but are totally ineffective is dealing with problems for example. 45 minutes on one phone call. Over a period of approx 6 days, on the same problem, I spent over 4 hours talking to JL and being asked to hold. And the problem is not totally resolved now. Another example being my wife, whilst using a mobility scooter, was trapped between the lift doors. I managed to release her but in so doing have damagedy shoulder. Having complained to JL. Their response has been "we have checked and there is nothing wrong with the lift". But that can't be lift doors are designed to open if they come into contact with any object in their path. This lift did not do that but continued to attempt to close. Customers beware of dealing with John Lewis.