I have never given a review for any company good or bad, but I feel so strongly on how appalling John Lewis Customer Service is I just had to tell as many people as I can. I ordered a fridge freezer just short of a month ago. So I have been without a fridge and freezer for this length time. I have had no phone calls to advise me of the delays, I have had to chase on each occasion. I emailed the Head of Customer Services and have still had no response. Finally I have a delivery date for Friday between 7am and 5pm, unfortunately my Husband is undergoing treatment for Thyroid Cancer and had a hospital appointment now on that day, not wanting to delay the delivery as we have waited so long and need a fridge and freezer. I phoned to ask if they could put a note on the system to say that could they avoid 11:30-13:30. To my amazement the customer service advisor said that was not at all possible and would not budge on this. I do hope that none of her family ever have to go through the experience of having a loved one with Cancer! Having run a plumbing and heating business for 25 years and gone out of my way to help my customers, I am in utter disbelief at their lack on compassion and the lack of customer service. I am not surprised at all that their profits have fallen!!