I have an ongoing issue with a carpet being of poor quality. I have contacted the flooring aftersales - the waiting time for them to pick up a call is between 10-20 min and they are only open 9-5 and have never responded to an email I have sent them. I have contacted the customer services team to complain about this and received a promise that the carpet team would contact me in 5 days but have not been contacted nor had any response when I went back to the customer services team to complain of this. This has to be some of the worst customer service I have experienced. I am also disappointed in the product which we paid well over the odds for, thinking that JL is a provider of quality products.