I have been trying for months to sort out a problem with my roman blind. Photo’s sent by email supposedly not arriving, promises of returning calls do not happen. Telling me ‘the customer’ that there is nothing wrong with the blind. Taking away a perfectly good blind that I was not complaining about..........it just goes on and on. I received a phone call last Friday telling me the blind was going to be repaired then a phone call today saying the manufacturer could find nothing wrong with it and it was going to be returned ??? I have been waiting since 1pm for a manager to ring me back despite a promise that I would receive a phone call. I now have a bedroom with nothing up at the window which we can’t sleep in.