Ordered built-in wardrobe and other bedroom furniture. Date given for fitting but then changed 'due to the fitter having left the company'. (Don't they have any others?) Another date arranged and had to change date for removal of existing furniture, decorating room and carpet fitting. Phoned a few days before the replacement date for fitting and told that everything was ok this time. However, on the day, the fitter turned up but the furniture didn't! Apparently the supplier had the delivery date as the following day. So, all of the bedroom furniture disposed of, bare floorboards as the carpet taken up and carpet fitters again had to be put off. Having to live in a total muddle for another week until fitter and furniture eventually arrived together. Submitted a formal complaint and, after much too'ing and froo'ing, eventually told that it had been 'sent to their carpet fitting team to be dealt with'. Why, as the complaint was about a fitted wardrobe not a carpet! Now over a week later and nothing heard. What is going on with John Lewis' administration? Customer service doesn't seem to exist and they seem totally unable to deal with an order properly let alone handle a complaint.