I bought a brand new computer which turned out to be faulty. I have been refused a replacement or a refund. Instead, I returned the product to the store to be repaired. After 3 days the product went wrong again, and John Lewis still refused to give me a replacement or a refund. They insisted that I return the product to the store again so that they could send it to be repaired. Five weeks on I have had confirmation from John Lewis that the product is faulty (which I told them several times) and that it has been repaired (which I don't trust). I have had to run my business (for which I bought the computer) without a computer now for five weeks and the repaired computer has still not been returned to me. The lack of customer care is appalling. I'd advise anyone to stay away from John Lewis. I bought the product there because I thought I could trust them if anything went wrong with such an expensive item. I was badly wrong. I am £720 down and still no computer. Absolutely disgraceful.