Despite starting the carpet order process in October and being assured it would be fitted before xmas I have just been informed that unless I accept someone else's cancelled fitting appt at 36 hours notice I will have to wait until after Xmas for my fitting. I had to chase them to place my order as the estimator forgot to upload my order, I then chased my carpet order after 2 weeks to be told it had arrived a week previous. Have now found my own fitter but wasted 3 hours on the phone to get the carpets delivered to me and then a fitting refund. Have now found out that fitting is a huge issue and they ate failing customers left right and centre, wish I had known before I ordered. Lesson learnt but hopefully I've warned others