John Lewis what has happened to your customer service? I ordered a radio and Bluetooth speaker and on collecting found only one item in the box. No information why the radio had not been included so assumed it would be sent separately. Two days later no communication regarding the radio so I called customer service. I was told it had been damaged at the distribution centre and they would have to investigate why before they could send a replacement. I did point out that what happens at the distribution centre was not my problem and it does not effect my rights as a consumer as the money had been taken from my account and I had not goods. Therefore, a new order should be placed immediately. I was told this was not possible and I could not cancel my order and have a refund. They promised to call in 24-48hrs to update me. No call received. So again called customer service only to be told no update received due to unprecedented calls and orders due to Black Friday and Christmas. John Lewis it is not as if these events turn up unexpectedly you've had 12 months to plan and it is no excuse for poor service and communication. I have now been assured my order has been placed and should receive the goods tomorrow and I should not have had to wait for the investigation. I did lodge a formal complaint online 48 hours ago but have not received a response despite the site stating a response would be received in 24 hours!