Poor service Wrote to John Lewis complaining about non delivery of fridge freezer. After two weeks and received this response, baffling Thank you for sending us your email. We apologise if your experience did not meet your expectations. Here in John Lewis, We provide customer satisfaction we value all our customers. Due to holiday we have bulk orders of the items, and deliver is on going. Rest assured that we will find solution for this matter. For us to assist you further, We will raise your concern, we will transfer your concern to our Delivery Team from them to track you item delivery. Should you have any other concern, please do not hesitate to send us an email. Kind regards,