Ordered a Bosch oven to be delivered to my business address, order confirmed & arranged, received a voicemail the day after the delivery date to advise there was an issue with the order & i needed to call back, called back the next day, to be told they had no record of my order or details yet they had called me on my mobile, rang back today to be told that the order was cancelled because my delivery address had a '&' in it, was told to re-order and remove the '&' & replace with 'and', went onto website to re-order to find out no longer in stock, called them back to advise this as i was told it was showing stock, to be told 'oh yes this is a common issue' well do something about it then & have an alert for certain symbols etc that cannot be used. total waste of time in my eyes, re-ordered my product from else where & will not use John Lewis again.