I ordered clothing and trainers only to open my delivery with someone else order an XBOX and their personal details despite the box being addressed to me. I have contacted the other customer who it was a surprise birthday present from a friend. Surprised Ruined. I have phoned 4 times been promised an investigation to where my information and item went to (another customer obviously) and calls back still waiting for my first call and do to be returned from 2 weeks ago !! Returned the XBOX straight away along with clothing, received an email today to say I hadn’t returned an item despite having confirmation. John Lewis privacy statement Doesn’t mention sharing you information with other customers. Appalling customer service!!!