NEVER SHOP AT JOHN LEWIS AGAIN! Customer service on the telephone is TERRIBLE. They are so rude and reluctant to assist you with your complaint or any problem you had. So I've got an online order with a product that is faulty when I received it. Emailed customer service and they replied they would send a replacement for me until it is back in stock. I just waited for that but no one has contacted me after 2 weeks. In the meanwhile, I went to their store and bought something else. But again, the products they sold to me were broken! I emailed to customer service again because basically, they had a problem with the quality check of their goods. I popped into the store and asked for an exchange. But when the staff was investigating the products that I've bought, she just fell it onto the floor, which was extremely unacceptable. Seemingly, she did not apologise and asked me to come back later for exchange because they did not have the product in stock. As a customer, I feel so bad for that. I tried to complain to the customer service team regarding the issues that I've experienced. But again, they did not give me any reply by email so I called them to ask for a response. But they end up being so RUDE and reluctant to help me with the problems they brought to me. They even blamed me that I am wasting their time and they just hang the phone up straight away. It's totally fine, John Lewis. I will never ever buy anything from your department store again. They are just selling products at a poor quality!