NEVER USE JOHN LEWIS SHOPS TO ORDER ITEMS ordered an item, apparently 'on line' at the Norwich store to have it delivered to Wymondham Waitrose. Asked for a gift receipt at Norwich and was informed they could not do this but Waitrose would be able to provide this. Waitrose said that they could not. Telephoned John Lewis asking for a 'gift receipt' and was told that the only way to get one was to return the original item and re-order ensuring that i ticked the 'gift receipt' box (bearing in mind that I have now bought the item twice and have to wait for the initial item to be refunded). Item arrived - NO gift receipt. After ringing John Lewis again, on a premium rate number, and after much discussion was told they could do nothing at all. NOW RETURNING THE ITEM YET AGAIN AND GOING TO BUY IT FROM A COMPANY WHICH CAN GIVE ME A GIFT RECEIPT. WILL NOT BE USING JOHN LEWIS AGAIN AND CAN ONLY LET PEOPLE KNOW THE HASSLE IT IS TO BUY SOMETHING.