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Steph
Terrible Customer Service. Waiting in all morning for delivery of a Wine Chiller. Made three phone calls to JL to try to get an approx time and was eventually told that the item is out of stock and therefore I had wasted half a day waiting in. Apparently the outside supplier had tried to contact me, but I have received no messages. Meanwhile JL still sitting on my money. To make matters worse had to make three phone calls totalling over an hour to eventually be dealt with by a rude young man who has no idea how to deal with a disgruntled customer and just made the matter 10 times worse. Spend your money else where - I will be from now on!
5 years ago
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John Lewis has a 2.7 average rating from 2,416 reviews

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