Purchased an item 30th Sept. Delivered 12 Oct. Returned using same packaging and 48 hours service on 18 Oct. Email sent 23 days l after (policy states 14 days return check) stating no refund given as item damaged??? Spoke to CS and treated disgusting by staff member Greg Burgess at CEO office and what a nasty person and accused me of damaging an item. He has not responded to last email - where I been treated disgracefully. Had to lodge with credit card company due to him.
5 years ago
John Lewis has a
2.7
average rating
from
2,416
reviews
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