What a poor service we had from a company we thought had a good reputation. To start with we had to wait about 1/2hr just to get somebody to serve us. Finally managed to purchase an integrated dishwasher. Paid for delivery and fitting plus extra for 5yr guarantee so spent a lot of money. Had to wait for delivery date and when eventually arrived fitters said they could not fit it as it was integrated. They took the machine away and we later received a call to say we had not paid enough for fitting an integrated machine. I said not my problem I paid what the sales person told me - £25. He said I needed to pay £90 for fitting an integrated dishwasher and that they could not fit it for another 10 days. I said I expected to forego the fitting charge altogether as I had been messed about. Not willing to do this so cancelled order and asked for money to be refunded. Went to curry’s had brilliant service and dishwasher delivered and fitted within 2 days. Paid just £40 for fitting. Well done Curry’s. I fear for John Lewis as they have to rely on their reputation for good service, which they are failing to provide. I have shopped at John Lewis for 40 years, but they have now lost me as a customer.