I spent £3,500 on an old TV and wall mount. The TV developed a problem after 2 weeks. I had a nightmare in getting them to sort it out. They had no record of the sale, after showing my receipt they acknowledged my purchase, then proceeded to put every obstickle they could in the way of replacing the TV. I almost lost the will to live over the problems they caused me and time I spent sorting the problem. To say their customer service was bad is an under statement. All the worst trait are practiced there, not returning emails and phone calls, making false promises etc. etc.. I made each person I spoke to put the call details on their system using a reference they gave me. Then on the next call I was told the reference number was not found. In short, don't buy there unless you want an unbelievably bad experience! The only good thing to say is their delivery drivers are brilliant.