I generally like their products and consider them good quality. Cannot say the same for their online service. Completely unreliable, especially since they decided to use DPD for the deliveries. My Christmas shopping never arrived on the nominated day of delivery and on the system it appears that I signed for receiving the goods- this is fraud! Have made several calls but nobody seems able to know or do anything about it. I cannot get a refund either until DPD investigate what happened to it - this can take several days! John Lewis I am not shopping from you again until you stop using DPD for your deliveries.