I bought a "design project " swivel chair in May, not cheap at £900. Delivered at the end of June but missing a couple of bolts so waited for spares sent in July. Put the chair together and must say it looked great and was very comfy. A couple of months later the material on the back and seat started to get very loose and creased as though the stuffing had gone out of it and it looked very messy. called customer services and they asked me to send pictures so they could raise the issue with the manufacturer. I sent pictures which clearly shows the problem. A couple of weeks later they called me and said that the manufacturer says that there is nothing wrong with the chair, but that it would need to be dressed after sitting in it, plumping up! I explained that the chair has a straight back with a sleek design and there is no cushion to "plump up". She said that she would send a technician to inspect the chair. 3 weeks later technician arrived, turned the chair upside down, took it apart and repositioned the material so it was smooth again. He explained that there was some velcro inside that should keep the material from moving but that this would very likely happen again unless an adjustment was made. He said that he would report back to JL. A week later customer service person called to say that the technician reported back that there is no manufacturing fault with the chair, that it's the nature of the fabric, that it will become loose as in all sofas and she repeated the thing about "dressing " the chair. When I said that in order to get the chair to look like it was when I bought it, he had to turn it over and pull the material tight, she said that he was doing this to see if there was a fault. I wish I'd recorded my conversation with the technician as what customer service told me he reported back was completely different from what he said to me. They said as there's no fault with the chair then the matters closed, but I could pay for an independent technician's report and they'd look at it again. Totally beaten down by their lack of reason and therefore I won't be buying from JL again