Ordered click and collect items to be delivered to a nearby pick up point. Received no email from Collect+ to give delivery code or collection code. Shop owner couldn't release item without code. Emailed customer services and would be told we would receive reply within 24 hours, 24 hours later received an email in barely readable English to say they had forwarded message to another department and would get reply after 48 hours! Well 72 hours passes and no reply so we took to tweeting, they told us they would look into it but again no reply. Rang customer services they said they would ring courier service and reply, gave us £5 goodwill gesture off the bill. Still no reply Awful, John Lewis there are people who work for a lot less money than you who do a lot better job. Never again!