I have ordered a sofa from John Lewis for “guaranteed” Christmas delivery. They lied and misled me to take my money and make the sale. I am told it will not now arrive before Christmas as promised. Now we have nothing to sit on over Christmas, this has to be the worst service ever and disgrace to a British institution that they do a promotional campaign that they can’t not uphold. Greed to get my sale and let me and my family down. I will seek legal action but it will not solve my Christmas upset. No wonder they are in such a financial state. Knowingly oversold !