I ordered three dresses amongst several other items from them. My partner didnt like the style or size and I returned them. john Lewis claim there is damage to one of the items, so they haven't refunded any of the items and they won't confirm in writing what the imaginary damage is or return it to me. Presumably some clown in their warehouse damaged it on receipt or its new company policy to lie about returns to keep some cash. I remember when JL were a highly reputable company. No wonder they are going bust. When they deign to reply in writing I will be referring them to the ombudsman.