My daughter and I ordered the same men’s shaver for Christmas presents for next day delivery. My daughters arrived in store the next day, but mine never arrived. On the 28th December I still hadn’t received it so I went and bought it elsewhere. I phoned John Lewis to say I still hadn’t received it. The guy asked me my name and address and after my reply his response was the word “cool”. I found that very disrespectful. Then he said with an attitude “ well you did order it just before Christmas”. So I replied you took the order promising it to be next delivery and my daughters arrived in time. His manner on the phone was not what I expect from John Lewis. No apology for bad service and very let down by them. I would be very hesitant to order from them again.